ZINK Collection Shipping Policy

At ZINK Collection, every piece is thoughtfully made and carefully inspected before it leaves our hands. Because many of our products are handcrafted by artisans, some orders may require additional time for production, finishing, quality control, or shipping.

Order Processing

In-stock orders are generally processed within 1-3 business days. Orders placed on weekends or holidays will begin processing on the next business day.

Pre-order and made-to-order items will ship according to the estimated timeframe stated on the product page. Because our products are handcrafted, production times may occasionally change. If there is a significant delay, we will contact you with an updated estimate and available options.

Shipping

Orders are shipped from the United States using the carrier and service selected at checkout. Shipping times begin once your order has been processed and shipped; they do not include processing time.

Once your order has been shipped, you will receive tracking information by email.

Please note that shipping carriers may experience delays beyond our control, particularly during holidays, severe weather, customs processing, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on the destination, package size, weight, and shipping method selected.

Because many of our wicker and basket pieces are structured and require larger protective packaging, shipping costs may be higher than those for conventional accessories.

International Orders

International orders are available on select products. Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These fees are not included in the product or shipping price unless specifically stated at checkout.

International delivery times may vary depending on customs processing and local carrier conditions.

Address Accuracy

Please carefully review your shipping address before completing your order. ZINK Collection is not responsible for delays, additional shipping charges, or lost packages resulting from an incorrect or incomplete address provided at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to make corrections before the order ships.

Lost, Stolen, or Damaged Packages

Once a package has been delivered to the address provided at checkout, ZINK Collection is not responsible for packages that are lost or stolen after delivery.

If your tracking information indicates that your package was delivered but you cannot locate it, please first contact the shipping carrier and check with your household, building management, neighbors, or other designated delivery locations.

If your package arrives damaged, please contact us promptly and provide photographs of the packaging and product so we can assist you with the carrier claim process.

Handcrafted Products

Our products are made by hand, and slight variations in color, texture, weaving, and finish are natural characteristics of handcrafted goods. These variations are not considered defects and are part of what makes each ZINK Collection piece unique.

We carefully inspect every item before shipment to ensure it meets our quality standards.

Questions

If you have questions about the status of your order or shipping, please contact us at hello@zinkcollection.com and include your order number.

Thank you for supporting ZINK Collection and the skilled artisans who make our products.