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All purchases—including pre-orders, custom and made-to-order items—are final and not eligible for cancellation, exchange or refund.

Please note that the delivery date provided is an estimate rather than a guarantee. International shipping conditions, customs procedures, and tariffs may influence timing, and we appreciate your understanding should delivery extend beyond this timeframe.

All pre-order, custom, and made-to-order creations are final sale. By paying our artisans fairly and in advance, we are able to honor their exceptional craftsmanship and support their livelihoods with every order.

We do not offer exchanges for different colors or styles. Each ZINK piece is crafted in limited quantities, and all selections are considered final once purchased.

Once an order has been placed, we are unable to cancel it, update the shipping address, or modify the size, style, quantity, or product type.

If an item you received is damaged or incorrect, please contact Customer Care immediately at hello@zinkcollection.com